In the Gym Secrets podcast, the host discusses the importance of tactical customer service over general strategies for gym owners' success. He emphasizes actionable tactics like waiving fees for referrals and providing detailed promotional and meal planning support to surpass competitors. The host argues that loving your service and executing detailed plans for clients leads to better sales and distinguishes your business. The episode concludes with a call to action for listeners to review and share the podcast to support entrepreneurs and a resource offer for gym owners at gymlaunchsecrets.com.
Good morning, everyone, and welcome to the Gym Secrets podcast. I am here having a cup of coffee with Charlie, who is aggressively biting my finger. Charlie's my dog, for those of you don't know. He's a tiny little itty bitty dog, really my wife's dog, but now he just clings to me.
The quote is an informal introduction to the podcast, setting a friendly tone and giving listeners a glimpse into the speaker's personal life.
And so I'm going to try and take a little bit of a different approach, or at least a more tactical approach.
This quote indicates the speaker's intention to provide practical, actionable advice rather than abstract theories.
No one's been like, oh my God, I need to serve my clients at a higher level. You know what I mean? They don't think about it like that.
Speaker A suggests that business owners do not typically focus on improving client service as a path to wealth, highlighting a disconnect between theory and practice.
So the reason that all the guys that we coach have just such immediate turnarounds is that we don't really do much strategy. We do a lot of tactics, which is like, okay, waive your initiation fee, ask for referrals, have an initiation fee and waive it.
Speaker A explains the success of their coaching through the use of specific tactics such as waiving fees and asking for referrals, which provide immediate benefits and are easily implemented.
But I would go as far to say that if you were so sold, like, you were just like a zealot for your own service.
This quote stresses the importance of having complete belief and passion for one's own service, suggesting it is a key factor in business success.
And believe it or not, I've met a lot of gym owners who aren't zealots for their own service.
Speaker A points out that not all business owners are fully committed to their own services, which can be detrimental to their business's success.
I would guess that our business was able to blow up once. I was just totally in love with our customers.
The quote suggests that a deep commitment and affection for customers can be a driving force behind a business's growth and success.
"This is the promotion you're going to run this week. Here's the five emails. Here's how you put it into your autoresponder. Here's how you segment your audiences."
This quote outlines the detailed instructions provided for a promotional campaign, emphasizing the importance of a meticulous approach in marketing strategy execution.
"Here's the actual poster that's already been done up so that you can print it out and put it inside of your gym, in the bathrooms, which is where I recommend doing because that's where everyone sees."
The speaker suggests a strategic placement for posters to ensure high visibility and engagement within a gym setting, indicating the importance of physical marketing materials in a comprehensive strategy.
"And then here's a one page explanation that you can use during your trainer. We call them trainer workshops, but your trainer weekly meetings so that you can sell them on the concept of selling it."
This quote highlights the necessity of educating and motivating trainers to effectively sell the concept to customers, which is a key component in the overall marketing strategy.
"And then here's the actual workouts that you can do for the program that we'd recommend."
Providing ready-to-use workouts is presented as a way to reduce the burden on customers, enabling easier adoption of the program.
"It's just saying like, you already know how to eat well, don't eat McDonald's and just eat some more protein and doing that versus. And then there's a step above that some people have a basic meal plan template and things like that."
This quote contrasts the often oversimplified nutritional advice with the benefits of providing a structured meal plan, indicating the need for more detailed guidance in fitness programs.
"For each week we're going to come up with a grocery list and we're going to come up with normal meals that they're going to be able to eat every single night based on the grocery list that they had."
Here, the speaker details the comprehensive approach to meal planning, including weekly grocery lists and daily meals, demonstrating the level of detail provided for effective program implementation.
"Record with one of those hands over the bowl type Facebook videos, each one of those recipes being done each week."
The speaker suggests using visual, engaging content such as cooking videos to enhance the client experience and provide clear instructions on meal preparation.
"Quick, guys, you guys already know that I don't run any ads on this and I don't sell anything."
This quote reflects the podcast's monetization philosophy, highlighting that it operates without traditional advertising or product sales, which may appeal to listeners who prefer content without commercial interruptions.
"The only way we do that is if you can rate and review and share this podcast. So the single thing that I ask you to do is you can just leave a review."
The quote suggests that the success and reach of the podcast are contingent on listeners actively engaging by rating, reviewing, and sharing. This engagement is framed as a simple yet significant contribution from the audience.
"It'll take you 10 seconds or one type of the thumb."
This quote highlights the ease and minimal effort required to support the podcast, suggesting that such a small action can have a substantial impact.
"It would mean the absolute world to me."
The speaker expresses a deep appreciation for the listeners' support, indicating that audience engagement is not just beneficial but also personally meaningful to the hosts.
"And more importantly, it may change the world for someone else."
The speaker implies that listener support could have a ripple effect, potentially leading to significant positive changes for others beyond the immediate scope of the podcast.
"Do you think that people would have better results? Yeah, because you did all the thinking for them. They just need to freaking press go and just watch your hands and just live their life. And then all of a sudden lose weight and get great results. Right?"
This quote suggests that when a product is well-designed and user-friendly, it can lead to superior outcomes for customers because it simplifies the process for them.
"If you spent all that time making that, how hard do you think you'd be able to sell that, right?"
The speaker is implying that the effort and dedication put into creating a high-quality product make it easier and more convincing when selling it to customers.
"Do it right or do it twice."
This quote is a proverbial statement emphasizing the importance of executing tasks correctly on the first attempt to prevent having to redo them, which is a principle the speaker believes in.
"If you had that level of execution and you'd gone all the way down to the minutiae there to serve your customer because you were romantically in love with them, like, you just want to do everything to help them succeed. Don't you think you'd be able to sell that a lot harder?"
The speaker suggests that a deep commitment to customer success, akin to romantic love, would naturally lead to a more persuasive sales approach due to the quality of execution and attention to detail.
"I think a lot of people aren't proud of their product or service. I think deep down, they know that it's not good, or not as good as it should be, or not even close, right?"
This quote reflects the speaker's belief that a lack of pride in one's product or service is often due to an internal acknowledgment of its subpar quality.
"I can't tell you the amount of gyms that I get on the phone with are like, we give great results to people, and we're unique here. We're really a family. I'm like, dude, every single gym is like that. That does not make you unique."
The speaker criticizes the common but ineffective selling point of claiming uniqueness based on qualities that are actually widespread in the industry, suggesting that true uniqueness comes from exceptional execution for customers.
"Because at the end of the day, you're the only one who really knows how good it is, because you're the one who built it, right? And so you have to convince the hardest person i"
The incomplete quote suggests that the creator of a product or service has the deepest understanding of its quality and, therefore, faces the challenge of convincing others, starting with themselves, of its value.
"And if you can convince yourself that what you have is truly amazing because of how much effort you put into it and how many times you've gone through it and asked people for their feedback."
This quote emphasizes the significance of self-conviction in the value of your product, which stems from the effort invested and the iterative process of seeking feedback and making improvements.
"A, b, your clients will see what level of execution you have, and they're going to be like, wow, these guys freaking execute. This is unbelievable."
The speaker points out that clients can recognize the high level of execution and attention to detail in a product or service, which can leave a strong, positive impression on them.
"That's when you can sell your ass off. That's when you can push all the way down, pedal to the metal, and you can push so hard on the sale because you believe in your loins that this thing is going to help them."
This quote highlights the idea that a strong belief in the effectiveness and value of your product empowers you to sell with maximum effort and confidence.
"Everyone can make a meal plan template. Everyone can tell, people just need to eat healthier, but you just have to do the work. So you show them not what, but how."
The speaker stresses that providing a comprehensive solution, such as a detailed meal plan with shopping lists and receipts, showcases the extra effort and differentiates your service from others who may only offer basic advice.
"Hope you guys are having an amazing moment and found some value in the podcast. If you did, drop us a review and let us know what else you'd like."
The speaker is wrapping up the podcast by hoping listeners gained value and encouraging them to leave reviews, which serves as a way to engage with the audience and gather their feedback for improvement.
"And if you are a gym owner who would like to see how we get gyms from zero to full capacity in 30 days. You can go to gymlaunchsecrets comquiz, and you'll get four case studies there explaining how we did it at four different gyms and how we've done it at a bajillion other ones."
The speaker is promoting a specific service for gym owners, offering evidence of success through case studies, and providing a way for interested parties to learn more without the pressure of a sales pitch.