In this episode of the 20 minutes VC, Harry Stebbings interviews Chris O'Neill, CEO of Evernote, discussing his transition from a decade at Google to leading the productivity platform that has raised over $160 million in VC funding. O'Neill shares insights on the importance of a mission-driven approach, building a strong team and culture, and setting audacious goals—drawing parallels between sports and business leadership. He also touches on the challenges of scaling a company, the significance of having a North Star for guidance, and the delicate balance between short-term execution and long-term transformation. O'Neill emphasizes the need for self-awareness, a growth mindset, and the concept of 'first team' within leadership. The discussion also covers the role of radical candor in fostering a feedback-rich environment and the criticality of prioritizing people over market size in angel investing. Harry Stebbings also endorses Zoom and Viewed, two tools for enhancing business communication.
Welcome back to the 20 minutes VC in this very special episode of Founders Friday with me, your host Harry Stebings, found on the old Snapchat at H. Debbings with two b's. It would be fantastic to see you there, but to the show today and I'm thrilled to welcome Chris O'Neill to the hot seat.
Harry Stebbings introduces the special episode and expresses excitement about having Chris O'Neill on the show.
My response Zoom, the number one video and web conferencing service providing one consistent enterprise experience that allows you to an array of activities including online meetings, video, webinars, collaboration enabled conference rooms and business im, just to name a few. And it's the easiest solution to use buy and scale and for sure the most straightforward pricing.
Harry Stebbings shares his preference for Zoom as a comprehensive and user-friendly conferencing service.
Sure. Grew up in Canada, a very small town in Canada, and found my way to the valley way back in 1998 for what was supposed to be just a few months before going to graduate school, and really fell in love with the Bay Area, first and foremost, and then dabbled into technology, first as a consultant and then soon thereafter working at what was a relatively small company, but fast growing company called Google.
Chris O'Neill shares his journey from Canada to the Bay Area and his initial experiences in the technology sector leading to his role at Google.
But really, the first was really about having a mission that matters. Google clearly has a mission that matters, and we've brought that here. Team and culture. So the notion that the team you build is really the company you build and the culture, the countless things that you do that contribute to culture, really building your tribe.
Chris O'Neill discusses the significance of having a meaningful mission, building a strong team and culture, and how these principles have been brought to Evernote from his experience at Google.
I also think that the most important thing is to actually root goals in what I call a North Star. Really, that is the number one thing that people fail to do. If you do not articulate something greater than the individual or instill a sense of purpose and contextualize a goal, it's really, really hard for that goal to ultimately succeed because it just lives in the abstract and it doesn't have that context.
Chris O'Neill discusses the importance of aligning goals with a greater purpose to ensure they are meaningful and achievable.
"There's a great chapter in Kim Scott's book on radical candor, and she talks about whoops the monkey, and this is an award that she found actually at her time at Google that was awarded in all hands meetings for the person that actually screwed up and made it not just okay, but you celebrate the failure and literally view it as price of admission to doing great things."
This quote emphasizes the importance of recognizing and celebrating failure as a critical component of innovation and growth within a company, as exemplified by practices at Google.
"Really being clear about a vision and a mission and strategy and culture and values, like really being intentional and clear about those things and really spelling them out and investing as a team in that journey."
This quote underlines the importance of having a well-defined and articulated set of core principles that act as a compass for a company's actions and decisions.
"We actually have a framework for it. We set goals against each. So we have a vocabulary and then we remind each other, literally, we just had our quarterly off site this week, and at the end we go around and we basically ask each other, are we being disciplined across the shorter or medium term bets, as well as funding some of the longer term, more transformational bet that we've agreed to as a company?"
This quote explains how the company uses Moore's framework to balance and review progress on both short-term and long-term objectives, ensuring a disciplined approach to growth and innovation.
"So it's really anchoring that. The other concept I like is the job that we're hired to do. So Clay Christensen's, of course, done a whole bunch of work around this is asking a deceptively simple question, like, what job is evernote hired to do in the world?"
The quote reflects on the importance of understanding the fundamental purpose of a company's products in the market, which guides decision-making in product development and expansion.
"And you have to really understand the job that you're hired and the metrics that really matter and the time horizon that you're talking about."
This quote emphasizes the necessity of recognizing the appropriate metrics that align with the job responsibilities and the strategic timeframe being considered. It's a reminder to focus on what truly contributes to success rather than getting distracted by less significant indicators.
"This is a company that literally exists in every country in the world, including regions like the Vatican."
The speaker is highlighting Evernote's global presence, indicating the vast scope and reach of the company which presents unique challenges in maintaining consistency and quality across diverse markets.
"Team you build is the company you build."
This quote underscores the direct correlation between the composition of a team and the overall company culture and success. It suggests that the qualities of the team members define the trajectory of the company.
"Everything about people need to balance both the short and the longer term."
The speaker is advocating for a balanced approach to decision-making that considers immediate needs while also preparing for future challenges and opportunities.
"Being really intentional about the one or two, sometimes three areas that are required for any role to really be world class and hiring for the presence of those two or three things, as opposed to the absence of weakness."
This quote suggests a strategic approach to hiring, where the focus is on identifying and securing the key strengths that are crucial for a role, rather than trying to find candidates without any weaknesses.
"You play for the front of the jersey, not the back, O'Neill."
The speaker is relaying a lesson from his sports coach that emphasizes the importance of team success over individual glory, a principle that translates well into the business environment.
so talks about this concept of officers eating last, that leadership should accept the negative consequences in all situations.
This quote emphasizes the leadership principle that leaders should be willing to face the brunt of negative outcomes, a concept derived from military practices.
And then lastly is this notion in the military that honor is an equal access.
This quote highlights the military belief that honor is available to everyone, suggesting that all members of a team should act with integrity.
So everybody has access to honor. So that you need to walk the talk, whether you're the coach or whether you're the goal scorer or whether you're a defender.
The speaker reinforces the idea that every team member, regardless of their role, should demonstrate honor and integrity by aligning their actions with their words.
Yeah, my favorite book of all time is prayer for O and Meanie by John Irving.
Chris O'Neill expresses his admiration for John Irving's book, citing its humorous characters and its New England setting as reasons for his preference.
My favorite latest book is Shoe Dog, about the rise of Nike and really the why.
O'Neill appreciates "Shoe Dog" for its portrayal of the challenges in building a valuable company like Nike and the determination of Phil Knight and his team.
But it starts with giving a damn.
Chris O'Neill's approach to radical candor begins with genuinely caring about the people involved, which is fundamental to the concept.
From there, you basically invite criticism and you invite feedback and you model it yourself.
He explains that by inviting criticism and feedback and modeling these behaviors, he fosters an environment of open communication essential for growth and improvement.
I love Benedict Evans work at Andreessen Horowitz.
Chris O'Neill praises Benedict Evans for his insightful work, which he follows regularly, indicating the value he finds in well-curated industry analysis.
It's the people, and I almost don't care what the market looks like, and I almost don't care what product they have initially.
O'Neill shares his belief that the quality of the people behind a venture is more important than the market or the product at the early stages, which guides his investment choices.
We have so much work to do to unlock the full potential of a note.
Chris O'Neill acknowledges the work ahead for Evernote to fully realize its potential, implying a focus on continuous improvement and expansion.
And I hope towards the end of that five year thing to dial up my giving back in the form of nonprofits and boards and certainly a little bit more angel investing.
O'Neill looks forward to increasing his contributions to nonprofits and engaging in more angel investing as part of his long-term goals.
And I really want to emphasize again how fantastic it was to have Chris on the show, and I can't thank him enough for giving up the time to join us today.
Harry Stebbings thanks Chris O'Neill for his time and contribution to the podcast, highlighting the value of his participation.
And you can find out more and download viewedit for free@vidyard.com.
The discussion includes a recommendation for Viewedit, a tool for creating personalized video communications, indicating its utility for business professionals.